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Career Opportunities

IT Analyst

About

Position Available: Immediately

Are you a budding IT wizard? Love information systems and technology? The Logel Homes team is looking for you! Reporting to the IT Manager, the focus of this job centers around producing timely results that are high quality and accurate. The IT Analyst role will be responsible to ensure computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. This role will handle provisioning of technology such as desktops, laptops and cellphones. The IT Analyst will also manage network systems, server systems and enterprise software.

Logel Homes was created in 2000 to bring signature quality and value to townhome and condominium buyers. Logel Homes is proudly one of Canada’s Best Managed Company’s (Gold Standard), the 7-time winner of Customer Insight’s Best Customer Experience and the 2020 & 2021 Multi-Family Builder of The Year. With an exciting, vibrant, and stimulating workplace within the homebuilding industry, the young, driven team, is the embodiment of “Excellence Comes Standard”.

Duties

What you’ll be doing

  • Ensuring the integrity of data storage and backup systems
  • Monitoring security tools and identifying potential security risks
  • Procuring and provisioning end user hardware. Managing the configuration of operating systems
  • Providing client support & technical issue resolution. Diagnosing and troubleshoot hardware and software issues
  • Document help-desk problem solving process, including successful and unsuccessful decisions, and actions taken, through to final resolution.
  • Evaluate resolutions and analyze trends for future improvements
  • Access software updates, drivers, knowledge bases, etc. to aid in problem resolution
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Perform hands-on fixes at mobile, desktop, and server level, including installing and upgrading software, installing hardware, and configuring systems and applications
  • Maintain Microsoft 365, Active Directory, Azure Active Directory, Azure virtual machines
  • Maintain software renewals and security certificates

What you bring to the team

  • Proficient conflict resolution and customer service skills
  • Ability to negotiate with clients, contractors, and vendors
  • Understanding of when situations should be escalated to appropriate members of management
  • Strong verbal, written and interpersonal communication skills
  • Ability to adjust communication style to various personality types.
  • Ability to work in a team or independently
  • Ability to consistently meet changing deadlines in a fast-paced environment
  • Ability to troubleshoot and problem solve through issues
  • Ability to work effectively in a multi-disciplinary team environment
  • Strong ability to develop interpersonal relationships with internal staff and external vendors

Work Conditions

Our values and policies promote teamwork, innovation, long-term employment, and work-life balance. As a family oriented, community minded company Logel Homes offers comprehensive health and insurance benefits including: flex days and flexible work schedules; Personal and Health spending Accounts; RRSP matching; team building and reward activities; career growth and advancement. Logel Homes is pleased to offer a blended work-from-home and in-office work environment.

Training and Certification

4+ years experience with:

  • Active Directory and Azure Active Directory
  • Identity and access management (IAM)
  • Microsoft 365, Office
  • Windows 10/11

2+ years preferred experience:

  • Remote Desktop Services
  • ERP software (Sage 300 CRE, TimberScan, Sales Simplicity)
  • Scripting/programming (SQL, Python, .NET, PowerShell, and/or Power BI)
  • VPN (Fortinet)
  • Mobile solutions (iOS, Android)
  • Systems hardware

Qualifications & Education:

  • Post-Secondary education with a focused track in Computer Science, Computer Technology, or relevant work experience

Apply Now

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