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Passionate About Homes?

Career Opportunities

Customer Care & Warranty Administrator

About

Position Available: Immediately until July 1st, 2023

Passionate about homes and customer service? The Logel Homes team is looking to fill our Customer Service Administrator position on term until July 2023! Reporting to the Customer Service Manager, the Customer Service Administrator will be a highly valued member of the Service team whose primary responsibility will be to initiate customer communications in alignment with Logel Homes’ Service Plan.

Logel Homes was created in 2000 to bring signature quality and value to townhome and condominium buyers. Logel Homes is proudly one of Canada’s Best Managed Company’s (Gold Standard), the 7-time winner of Customer Insight’s Best Customer Experience and 2021 Multi-Family Builder of The Year. With an exciting, vibrant, and stimulating workplace within the homebuilding industry, driven team, is the embodiment of “Excellence Comes Standard”.

Duties

What you’ll be doing:

  • Scheduling Customer Service Technician(s) for reviews of newly occupied homes
  • Scheduling service appointment for trade or supplier as per Customer Service Technicians’ description of scope of work
  • Document management which includes scanning, photocopying, faxing, saving and distributing electronic documents
  • Maintaining records of service requests and work completed during warranty period
  • Reporting on warranty and service forecast and job completion for monthly team meetings
  • Managing and maintain Punchlist Manager (CRM system)
  • Administer 30-day, 6-month and 11-month reviews.
  • Scheduling all appointments with homeowners via phone or e-mail while upholding Logel Homes customer service guidelines
  • Responsible for continuously expanding and updating professional knowledge and honing training skills in order to enhance individual and team innovation and productivity
  • Assembling and tracking inventory of items for homeowner possessions packages
  • Create all warranty related PO’s and back charges
  • Alberta New Home Warranty (ANHW) enrollment which includes:
  • Building enrollment
  • Unit enrollment (updating relative homeowner information)
  • Coordinatizing & organize special events related to Warranty/Service department i.e. customer Meet & Greets
  • Responsible for updates to Homeowner Guide and Customer Service Handbook
  • Other duties as assigned by the Customer Service Manager

What you bring to the team:

  • Strong organizational skills
  • Ability to communicate technical information
  • Exceptional customer service experience
  • Effective conflict resolution and problem-solving skills
  • Excellent attention to detail
  • Knowledge of hand and power tool is an asset
  • Knowledge of building codes is an asset
  • Ability to effectively negotiate with clients, contractors and vendor
  • Ability to work in a team and independently
  • Ability to work effectively within given timelines
  • Ability to problem solve and provide solutions
  • Ability to work effectively in a multi-disciplinary team environment and adjust to various personality types
  • Ability to build cross departmental relationships inside and outside the organization

Work Conditions

Our values and policies promote teamwork, innovation, long-term employment, and work-life balance. As a family oriented, community minded company Logel Homes offers comprehensive health and insurance benefits including flex days and flexible work schedules; Personal and Health spending Accounts; RRSP matching; team building and reward activities; career growth and advancement.

Training and Certification

  • 1-3 years of experience in administrative role
  • Post-secondary education in a related area of study
  • Previous experience in working in the customer service field
  • Previous experience/knowledge in the multi-family construction or real estate industry is an asset

Apply Now

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